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Order related queries

Orders & Returns

When will my order be delivered?
Domestic orders typically ship within 1-3 business days and arrive in 3-7 days. International orders take 7-15 business days, depending on your location. You will receive a tracking number once your order ships.
How to check status of my order?
Log in to your account to view real-time order status, or use the tracking number sent to your email to track your shipment.
If an item is missing from my order, what should I do?
Contact our customer service team immediately with your order number. We will investigate and resolve the issue within 24 hours.
If I'm not available to pick up my order, what should I do?
Your order will be held at the local post office for 15 days. You can reschedule delivery or arrange a pickup at your convenience.
What should I do if there is a delivery delay?
Please contact us with your order number. We will check the shipment status, update you on the delay, and offer a solution such as a reshipment.
Get your answers

Account & Payment

Where can I use the promo code to receive the discount?
You can enter your promo code at checkout, in the designated "Discount Code" field before completing your payment. The discount will be automatically applied to your total order amount.
How can I add items to my wish list?
Simply click the "Add to Wishlist" icon on any agarwood product page. You can view and manage your saved items anytime in your account dashboard.
Are customizations available?
Yes! We offer custom engraving, size adjustments, and personalized packaging for select agarwood jewelry and gift sets. Contact us for custom order inquiries.
What kind of payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers for international orders.
If my password is lost, what should I do?
Click "Forgot Password" on the login page, enter your registered email, and follow the link to reset your password. Contact support if you need further assistance.
Contact Us

123 St, East park street, Los Angels, Maze City, London.

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